On March 2, 2020, Sinotruk service station received 400 hotline to send workers to yipingyuan township of Linfen City for user rescue. At this time, during the epidemic, the user's HOWO Truck broke down on the mountain, and there was no one around, plus the shortage of spare parts, the situation was very urgent. In this case, Sinotruk service station personnel have practiced "customer satisfaction is our tenet" with practical actions. Based on the user's actual situation, CNHTC has purchased rescue and supply food and hot water in the supermarket and sent them to the user on the mountain, and repaired them as soon as possible, which has been praised by the user.

 

 

       Shanxi Woda service station has practiced the concept of "family member" service of Sinotruk HOWO light truck with its own actions, which has been greatly praised by the local user group. The user satisfaction is high. Liu Feifei, the station head, also works on his own when dealing with problems. He hopes that all service stations will continue to work hard to improve the user satisfaction.